Warranty Claim

Something not right with your grill or outdoor kitchen? Tell us what happened and we'll make it right. Most claims receive a response within 2 business days.

Type of claim
Your contact details
Enter your full name.
Enter a valid email address.
Retailer information
Enter the retailer you purchased from.
Enter your order number.
Describe the issue
Please describe the issue.

For shipping damage, please note the condition of the packaging on arrival.

Photos
üì∑ Click to upload or drag photos here
JPG, PNG or HEIC ¬∑ up to 10 photos ¬∑ 10 MB each
Please add at least one photo of the issue.

Include a wide shot of the product, a close-up of the damage or defect, and the serial number plate if visible.

By submitting, you confirm the information is accurate. We'll only use it to process your claim.

‚úì

Claim received

Thanks — your claim has been submitted. Our support team will review it and reach out by email, usually within 2 business days.